FAQS

All our reclaimed barn wood furniture is handcrafted in Lancaster County, using materials local to the area as well. Everything is crafted one piece at a time by hand and no two items are alike. Over time, the reclaimed wood has been exposed to different elements, which gives each piece its own unique characteristics from coloring to worm holes, nail holes, water marks, texture, etc. If you are considering purchasing a reclaimed barn wood table, please read some of the frequently asked questions below, including where to buy reclaimed wood furniture. If you still have questions please feel free to contact us.

1. How do I place a reclaimed wood furniture order?
Email is the best way to contact us. Then, prices are given in the email with a breakdown of options. Then, we will contact you by phone to get all the details of what exactly you want and send out a confirmation email.

2. What is the turnaround time when I place an order?
It can vary from item to item because some reclaimed wood pieces are made more frequently made than others, but it will range from 2 weeks to 16 weeks. Please remember the barn wood items are built by hand and if additional time is needed we will contact you.

3. Do you have a showroom?
Presently, it is just Austin and Regina working out of a small workshop where we may have a few items for viewing, but remember most of the reclaimed barn wood furniture is custom-made per order, so we do not typically have a large selection of pieces for viewing. We do require appointments to visit our location, so please email us for our availability.

4. Do you require a deposit and what payments do you accept?
We may require a 50% non-refundable deposit at the time of order, at our discretion. We accept Cash, Check, and Credit Cards .  All items must be paid in full before they will be released to the customer. If you are using a shipper, our furniture pieces must be paid in full to Reclaimed Art before we will release them to the shipping company. The reclaimed furniture is precious and time-consuming; we just want to make sure it finds the right home safely!

5. Do you offer a warranty?
If you have a problem with your reclaimed barn wood furniture after it has acclimated to your home, please contact us. We will do our best to correct the issues you are having. Please keep in mind when you buy reclaimed barn wood furniture that it is subject to expansion, warping, cracking, shrinkage and hairline fractures from the natural flux in temperature conditions. Not all repairs are covered by warranty; it is up to the discretion of Reclaimed Art and is specific to the situation. We are not responsible for the transporting of the item to and from Reclaimed Art for the repair or the shipping cost that may incur. Daily use, neglect, intentional and accidental damage are not covered by your warranty.

6. Is my order a final sale?
YES, all orders are final sales. We will work with you if you’re having an issue, but your order is made just for you and to your specifications. If you need to make changes to your order, please contact us immediately. We reserve the right to cancel an order at anytime via email.

7. How do I care for my new furniture?
Most of the furniture is sealed with a water-resistant topcoat. For tabletops, please use a damp cloth to clean, not a heavy saturated cloth as it could leave water on the table and cause issues. Silicone-based products and any cleaning product with an ammonia base are not recommended. Please avoid direct sunlight and high heat areas of the home; these conditions can cause issues with warping and cracking in your furniture.

8. Does Reclaimed Art ship the furniture?
We do offer a delivery service for a fee, normally within 125 miles of our shop. If you live a distance outside that radius, we happily work with a few different shippers and offer you a quote with the zip code. We do require assistance with the unloading of the reclaimed wood items and setup in your home, as will the shipping companies we work with. Any damage that occurs during shipping should be handled with the shipper directly.